Poor customer service

I am terribly disappointed in the customer service I received from Cell C and I will advise everyone I know to never take a cell phone contract with Cell C, they are full of false promise. <br> <br> I had taken out a contract will Cell C at the end of June 15 there was a fault with my device which was with the 7 day warranty period, to date I have not received my device. I keep contacting them with regards to the device and Vikash my consultant assisting keep coming up with excuses. <br> <br> I did advise them that I want the contract cancelled and was advised that I was a valued customer and that they will be paying 12 months of my contact but yet again this is another lie. the debit order goes of my account like clock work but I haven't had the device so im paying for something I don't have.<br> <br> I have tried to contact the head office in La Lucia but one again the phone ring or a message is taken but call not returned I was even advised to email my complaints with to date have still not received a response.<br> it now seem that my consultant Vikash has fallen of the earth because for the last 2 week I cant get a hold of him. <br> <br> I do hope that this query now gets resolved.<br>