Poor Customer Service

AGAIN !!!!!!!!!!! dealing with CellC jjust adding stress on top of being ****** all my belongings, I have been trying to do a sim swop but I just found myself feel like I sold my cellphone, who the hell on earth will remember the numbers dialed when you trying to recover from being ****** on gun point, Something has to be done about this, I called the call centre and spoke with Qaphela and I gave him 3 numbers that I dialed in November and December and he told me I failed security questions I must take my ID and proof of address to nearest cell c store, when I went to City View cell c store I interacted with Lolly of which she was not so pleasant to deal with, she was not willing to understand what I am currently going through, i am going through tough times and now I must remember 5 dialed numbers, DID I KNOW I WAS GONNA GET ****** MY TV, RADIO, CELLPHONE, LAPTOP? I am so angry and I need someone to address this as soon as possible, I want to retain my contact number as I use it for business purposes, my customers are trying to contact me and they can't as my number is not in use, Please can someone get back to me asap before I freak out. this need urgent attention

thank you