Poor Customer Service.

Poor customer service from CellC.<br> <br> CellC is forcing me to pay for a phone that was taken *******ly against my name. They have a lousy system, I told them so many time that ********** were trying to use my Identity to obtain cellphones but they didn't listen. Now they want me to pay for the phone. They have even sent to their lawyers. I email all the relevant document more than 20 times. <br> <br> Example of an email that i sent to CellC.<br> <br> Please treat this as urgent, Last month i called your call centre to migrate from contract to prepaid, since my contract was due to end on the 16th of September 2014. Last week while i was away in Tanzania for work, one of the ********** did a contract update without my knowledge. When i got back, I received an sms from CellC stating that my contract upgrade has been successfully processed. I called the 084 143 on Monday the 15th to tell you to cancel the contract and it was suppose to be cancelled.<br> <br> This thing is stressing me. Please reverse this thing and convert my 084 024 from contract to Prepaid, as I previously requested.\<br> <br> My number was converted back to prepaid