RN
Rajantheran N
1 reviews | Active since Jun 2015
06 Jul 2023, 10:08
Poor customer service
Trying to rectify my account every month from December 2022. Each month payment is made but not allocated. Need to resend POP every month. Then told account is sorted only to find the next month that the account is still in arrears. They have two accounts for the same unit and address. One showing zero balance, another showing no payment received from November 2022. But I still have their fibre service. Each time promises are made that the error has been fixed, only to start again the next month. Totally confused and frustrated with CELL C FIBRE.
Helpful (0)
Replies (6)0
Replies (6)RN
Rajantheran N's updateReviewer Update
06 Jul 2023, 12:21I'd number ***
RN
Rajantheran N's update06 Jul 2023, 12:21
Reviewer Update
I'd number ***
RN
Rajantheran N's updateReviewer Update
06 Jul 2023, 12:23Cp060628
Cp600629
Cp060630
Cp060633
Cp060634
Cp600629
Cp060630
Cp060633
Cp060634
RN
Rajantheran N's update06 Jul 2023, 12:23
Reviewer Update
Cp060628
Cp600629
Cp060630
Cp060633
Cp060634
Cp600629
Cp060630
Cp060633
Cp060634
RN
Rajantheran N's updateReviewer Update
07 Jul 2023, 11:28Still not rectified. Spoke to consultant this morning.Consultant acknowledges receipt of payments, but waiting for finance team to rectify. The two supervisors spoken to yesterday and previously have not contacted me again. The account is still marked as being in arrears
RN
Rajantheran N's update07 Jul 2023, 11:28
Reviewer Update
Still not rectified. Spoke to consultant this morning.Consultant acknowledges receipt of payments, but waiting for finance team to rectify. The two supervisors spoken to yesterday and previously have not contacted me again. The account is still marked as being in arrears
Cell C's replyOfficial
07 Jul 2023, 11:42Good day
A consultant from our Social Media Support team will be in touch with the aim of ensuring the matter is resolved.
^DA
A consultant from our Social Media Support team will be in touch with the aim of ensuring the matter is resolved.
^DA
Cell C's reply07 Jul 2023, 11:42
Official
Good day
A consultant from our Social Media Support team will be in touch with the aim of ensuring the matter is resolved.
^DA
A consultant from our Social Media Support team will be in touch with the aim of ensuring the matter is resolved.
^DA
Cell C's replyOfficial
07 Jul 2023, 11:46Good day
A consultant from our Social Media Support team will be in touch with the aim of ensuring the matter is resolved.
^DA
A consultant from our Social Media Support team will be in touch with the aim of ensuring the matter is resolved.
^DA
Cell C's reply07 Jul 2023, 11:46
Official
Good day
A consultant from our Social Media Support team will be in touch with the aim of ensuring the matter is resolved.
^DA
A consultant from our Social Media Support team will be in touch with the aim of ensuring the matter is resolved.
^DA
RN
Rajantheran N's updateReviewer Update
11 Jul 2023, 17:24Received a call again today, saying my account is in arrears by over R 7000.00.
Don't know what to do next. They waiting forv7 months for their billing dept to allocate the payments. Incompetence at its best.
Will now have to cancel my subscription in order to get peace.
Don't know what to do next. They waiting forv7 months for their billing dept to allocate the payments. Incompetence at its best.
Will now have to cancel my subscription in order to get peace.
RN
Rajantheran N's update11 Jul 2023, 17:24
Reviewer Update
Received a call again today, saying my account is in arrears by over R 7000.00.
Don't know what to do next. They waiting forv7 months for their billing dept to allocate the payments. Incompetence at its best.
Will now have to cancel my subscription in order to get peace.
Don't know what to do next. They waiting forv7 months for their billing dept to allocate the payments. Incompetence at its best.
Will now have to cancel my subscription in order to get peace.