Poor Customer service

On the 6th of February 2019 I took a month to month contract. On the 16th of April 2019 I then informed Cell C that I would like to cancel the contract as per their terms of conditions.

“Can I really cancel anytime? Yes, just let us know 5 days before the card debit date on the 25th and we'll make sure not to bill your for the coming month, with no cancellation fees.” When I called the call center agent informed me that the cancellation department was not available as they were on strike. I was given reference and was promised that someone will call me with feedback. On the 25 of April my card was debited with R249. When I enquired about this during May I was told he contract is still active. The debit on my card didn’t go through in May and June. I thought the agreement was canceled. In July Cell C debited my card for R747. I then called them and enquired about the debit only to discover that the contract was never cancelled. I was given another ref number and was promised it will be canceled within 48hrs. This time around it was canceled within the said turnaround time.

I requested Cell C to refund me my money and just yesterday I was informed that Cell C I waiting for the August bill to run and they will determine at the End of August, if I will get my money back.

Surely that is not fair to me. It’s like I’m being punished for their inefficiency.

I would like Cell C to refund me my money ASAP

Regards Phetole Malatji