MM
Marilyn M
1 reviews | Active since Aug 2019
14 Aug 2019, 09:05
Poor customer service
I upgraded 3 of my contracts at the same time in April. After a month I received my one device, and requested information about not receiving the other. To this day I have been trying to get hold of Cell C to assist and they keep saying all the managers are in meetings and I never get a call back. I stopped paying my account this month (because they charge me for the upgrade without me having it and don't resolve my issue) and they have now immediately suspended my account, which means I now have no contact with anyone because Cell C was unable to resolve an issue in time. I spoke to a lady named Kerry this morning, and she seems to be at least trying to assist me, which is more than I can say for the 20 other people I have spoken to thus far. I have not once been a bad customer to Cell C and they have not once had to request payment from me, but I have an issue and I have to wait 4 months with no resolution, which would not have been sorted out anyway if I had still been paying monthly.
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Replies (2)
Cell C's replyOfficial
27 Aug 2019, 13:58Good afternoon Marilyn
Apologies for the late response, we were experiencing technical issues.
A follow up has been sent to Kerry-Lee to ensure that the matter is resolved. Do expect communication soon.
Regards
DA
Apologies for the late response, we were experiencing technical issues.
A follow up has been sent to Kerry-Lee to ensure that the matter is resolved. Do expect communication soon.
Regards
DA
Best regards,
Cell C's reply27 Aug 2019, 13:58
Official
Good afternoon Marilyn
Apologies for the late response, we were experiencing technical issues.
A follow up has been sent to Kerry-Lee to ensure that the matter is resolved. Do expect communication soon.
Regards
DA
Apologies for the late response, we were experiencing technical issues.
A follow up has been sent to Kerry-Lee to ensure that the matter is resolved. Do expect communication soon.
Regards
DA
Best regards,
MM
Marilyn M's updateReviewer Update
14 Oct 2019, 12:10To add insult to injury, I was advised that the upgrade for which I did not receive a device would be cancelled and credited and I would then be able to re-apply for the upgrade.
They keep sending emails telling me I am in arrears, and my services were switched off again today. I called Cell C and I was told now that Kerry-Lee that was assisting me said she'll have to look into this matter again because she can not remember anything about saying that she would credit the upgrade that did not happen. I paid an extra amount manually plus my month's premium at the end of last month because I was told the new debit order on my account would not go off this month, and lo and behold they debited my account with a further R1100 the next day. I am beyond exasperated with the utterly poor service I am receiving from Cell C
They keep sending emails telling me I am in arrears, and my services were switched off again today. I called Cell C and I was told now that Kerry-Lee that was assisting me said she'll have to look into this matter again because she can not remember anything about saying that she would credit the upgrade that did not happen. I paid an extra amount manually plus my month's premium at the end of last month because I was told the new debit order on my account would not go off this month, and lo and behold they debited my account with a further R1100 the next day. I am beyond exasperated with the utterly poor service I am receiving from Cell C
MM
Marilyn M's update14 Oct 2019, 12:10
Reviewer Update
To add insult to injury, I was advised that the upgrade for which I did not receive a device would be cancelled and credited and I would then be able to re-apply for the upgrade.
They keep sending emails telling me I am in arrears, and my services were switched off again today. I called Cell C and I was told now that Kerry-Lee that was assisting me said she'll have to look into this matter again because she can not remember anything about saying that she would credit the upgrade that did not happen. I paid an extra amount manually plus my month's premium at the end of last month because I was told the new debit order on my account would not go off this month, and lo and behold they debited my account with a further R1100 the next day. I am beyond exasperated with the utterly poor service I am receiving from Cell C
They keep sending emails telling me I am in arrears, and my services were switched off again today. I called Cell C and I was told now that Kerry-Lee that was assisting me said she'll have to look into this matter again because she can not remember anything about saying that she would credit the upgrade that did not happen. I paid an extra amount manually plus my month's premium at the end of last month because I was told the new debit order on my account would not go off this month, and lo and behold they debited my account with a further R1100 the next day. I am beyond exasperated with the utterly poor service I am receiving from Cell C