NS
Neil S
1 reviews | Active since Aug 2018
01 Aug 2018, 11:16
Poor customer service
I have been trying to upgrade my phone for 10 days - phoning the call center to get a sales person to contact me failed twice, an email response promised a call with 24 hours, and a week later still no contact. Eventually contact through the chat line worked, but the agent (Bulelani) has taken so long to get the upgrade processed that the special is no longer available as they have run out of handsets.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
01 Aug 2018, 11:28Good morning Neil
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Aug 2018, 11:28
Official
Good morning Neil
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
NS
Neil S's updateReviewer Update
01 Aug 2018, 15:43The matter has now been resolved, but after a lot of frustrations, time wasted on calls and emails. It shouldn't be this hard.
NS
Neil S's update01 Aug 2018, 15:43
Reviewer Update
The matter has now been resolved, but after a lot of frustrations, time wasted on calls and emails. It shouldn't be this hard.
Cell C's replyOfficial
02 Aug 2018, 10:21We are happy to hear that the matter has been resolved.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Aug 2018, 10:21
Official
We are happy to hear that the matter has been resolved.
Regards
Cell C | PN
Best regards,