Poor Customer Service

Incident: 180 ********** 75

My Uncle has a Samsung Phone but the WhatsApp had expired about 3 Months ago. He then went into your Shop in Savannah Mall & asked them if they could help. The person who he spoke to told him that he must wait & that he urgently needed the toilet. No problem, when you need to go, you go.

My Uncle then waited for about 15 minutes & he never came back. So my Uncle then went outside & saw him busy sitting eating with the other staff. So my Uncle left. Thats poor customer service.

The second time he then returned the next week & tried again but this time they told him that sorry you cannot use WhatsApp & that your phone does not allow it. My uncle then told them that he has always used WhatsApp & that just now it stopped because it needed a upgrade & it did not want to download. Then they told my Uncle that he may not download WhatsApp. That is extremely wrong. Anybody can & may download WhatsApp it's for free.

Last Sunday (Which Passed), I visited my Uncle. He gave me his phone & I then downloaded it & set it up within 2 minutes.

My question is how come does your Staff at the Shop not know how to even help on a small issue like that. They just say sorry cannot download or cannot use it on your phone. Do you not train your staff to help with customer service.

This is very very Poor Customer Service. I am a loyal Cell C user. I changed over from MTN to you a while back & if this is the service that Cell C gives, I will then move back to MTN because they at least help regardless what the problem is.

Please train your staff to handle any issue that I customer has & if they don't know just tell the customer sorry I am not sure but please contact so & so or I will find out.