DN
Duane N
1 reviews | Active since May 2020
23 Nov 2021, 09:27
Poor customer service
Im late grand dad took a contract with cellc. He has been making payments very single month. Due to covide he has past on and according to the T&C the contract should be canceled with no EFT. Or should we go and find my grandfathers ashes and make him pay for the contract. My grandmother just received a test saying that she needs to settle an account of 7+ thousand for the contract. I will contacting the ombudsman of telecommunications to raise this as i have been with cellc for year with 6 contracts and i have canceled all due to this. Please contact me on *** to discuss i have emailed the details as per your request and i have not heard anything regarding the contract.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
23 Nov 2021, 11:14Hi Duane
Thank you for contacting Cell C.
We're sorry for your loss. Condolences to you and yours.
Did you submit the documentation to have the contract cancelled following your Grand Dad's passing?
Regards
^MP
Thank you for contacting Cell C.
We're sorry for your loss. Condolences to you and yours.
Did you submit the documentation to have the contract cancelled following your Grand Dad's passing?
Regards
^MP
Cell C's reply23 Nov 2021, 11:14
Official
Hi Duane
Thank you for contacting Cell C.
We're sorry for your loss. Condolences to you and yours.
Did you submit the documentation to have the contract cancelled following your Grand Dad's passing?
Regards
^MP
Thank you for contacting Cell C.
We're sorry for your loss. Condolences to you and yours.
Did you submit the documentation to have the contract cancelled following your Grand Dad's passing?
Regards
^MP
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Duane N's updateReviewer Update
24 Nov 2021, 08:14Yes everything was sent as per the request of the agent. I did not get a reply
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Duane N's update24 Nov 2021, 08:14
Reviewer Update
Yes everything was sent as per the request of the agent. I did not get a reply
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Duane N's updateReviewer Update
24 Nov 2021, 14:48Can i get a call at 8am thanks
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Duane N's update24 Nov 2021, 14:48
Reviewer Update
Can i get a call at 8am thanks
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Duane N's updateReviewer Update
25 Nov 2021, 21:45I have just received a text from VVM that my late grandfathers account has be handed over to the tracers. I will now contact the ombudsman and take this to the news.
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Duane N's update25 Nov 2021, 21:45
Reviewer Update
I have just received a text from VVM that my late grandfathers account has be handed over to the tracers. I will now contact the ombudsman and take this to the news.