1 reviews | Active since Jul 2016

27 Apr 2018, 09:26

Poor Customer Service

CellC i would just like to say thank you for the NON EXISTENT customer support i have received with my still pending upgrade which was supposed to have been done on the 16th of April. 1st i was offered an S8, gear 3 frontier and Black box only 6 days down the line i have to phone you to find out that i am not getting what i was promised as the S8 has been discontinued and that you actually dont have deals including the gear 3 frontier. 2 Days later i eventually get hold of a supervisor who sweat talks his way towards a solution of getting the S9 instead however i still have the problem that i will not be receiving the watch i actually wanted and was promised.... soooo yet another promise the cell c supervisor could not keep was "no no no sir i can get your S9 to you by tomorrow" , but guess what ??? Tomorrow was Thursday 26 April 2018 and still no phone delivered.... If only the service i got with cell c when i joined stayed contstant through my 1st upgrade with Cell c and i must say im disappointed! Is it time to check out the competitors deals??? #Vodacom #Mtn #Telkom any good deals with the gear 3 frontier unlimited calls and 10Gb Data?

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Replies (1)
Cell C
Cell C's reply28 Apr 2018, 04:12
Official

Good morning Darren

We apologize for the poor service and inconvenience caused.

One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,