JL
Jackie L
1 reviews | Active since Feb 2018
07 Feb 2018, 12:02
Poor customer service
Employee supervisor by the name of Neville, who does not have time to take a call from a customer.This call was regarding a bill.Have a contract with them and I'm not happy with January billing.I'm not very happy with this company at all ,this is not the first time I encounter this type of problem.it's either they need to train their consultants regularly and teach them to treat all customer with respect.''Take the simple call''.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
07 Feb 2018, 12:11Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.
Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Feb 2018, 12:11
Official
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.
Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
JL
Jackie L's updateReviewer Update
07 Feb 2018, 12:55And I still don't hear or see if I will ever get someone to assist me with my query.ls it me or what ?did I just get a response from a programmed computer !
JL
Jackie L's update07 Feb 2018, 12:55
Reviewer Update
And I still don't hear or see if I will ever get someone to assist me with my query.ls it me or what ?did I just get a response from a programmed computer !