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Inyambo I
1 reviews | Active since Nov 2017
21 Nov 2017, 09:36
Poor Customer Service
I ported my number from Vodacom to Cell C earlier this year.
Since porting my number, i have had an issue where certain companies are unable to get a hold of me. When they dial my number they get the following error "The Number you have dialed does not exist. Please check the number and try again".
I have logged several support requests with Cell C to resolve the issue, with no resolution to date.
I have received sms messages stating my issues has been resolved, when in reality the same issue persists. When calling the customer care line, the assisting consultants are unable to find any notes on any of my cases. The results of the call usually end with the promise of the technical team calling me before the close of business, which never materializes.
Any assistance in resolving this issue will be greatly appreciated.
Thank you
Helpful (0)
Replies (22)0
Replies (22)
Cell C's replyOfficial
21 Nov 2017, 10:22We are in receipt of your complaint and apologize for the inconvenience. Our porting team will attend to this matter and you will be provided with feedback. Be assured this will be sorted.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Nov 2017, 10:22
Official
We are in receipt of your complaint and apologize for the inconvenience. Our porting team will attend to this matter and you will be provided with feedback. Be assured this will be sorted.
Regards
Cell C | PN
Best regards,
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Inyambo I's updateReviewer Update
21 Nov 2017, 10:28Thank you for your response. It is a pity that complaints have to be made on public forums for any kind of action to be taken. I sincerely hope that the issue is resolved.
Thank you for your assistance.
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Inyambo I's update21 Nov 2017, 10:28
Reviewer Update
Thank you for your response. It is a pity that complaints have to be made on public forums for any kind of action to be taken. I sincerely hope that the issue is resolved.
Thank you for your assistance.
Cell C's replyOfficial
21 Nov 2017, 14:45Hi Inyambo
Vuyiseka confirmed that she has contacted you and advised of a way forward.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Nov 2017, 14:45
Official
Hi Inyambo
Vuyiseka confirmed that she has contacted you and advised of a way forward.
Regards
Cell C | PN
Best regards,
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Inyambo I's updateReviewer Update
21 Nov 2017, 14:56Hello. I received a call about three hours ago. I was informed that the issue would be escalated to the porting department for investigation. However there was no ETA on how long they will take to investigate. If you could give me an indication of the expected turnaround time for this process i would be highly appreciative.
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Inyambo I's update21 Nov 2017, 14:56
Reviewer Update
Hello. I received a call about three hours ago. I was informed that the issue would be escalated to the porting department for investigation. However there was no ETA on how long they will take to investigate. If you could give me an indication of the expected turnaround time for this process i would be highly appreciative.
Cell C's replyOfficial
23 Nov 2017, 09:45We have escalated this matter for further assistance.
Best regards,
Cell C's reply23 Nov 2017, 09:45
Official
We have escalated this matter for further assistance.
Best regards,
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Inyambo I's updateReviewer Update
27 Nov 2017, 08:53Good Morning
I had received a call on Friday the 24th of November from a friendly consultant stating my problem has been resolved. I have had it tested, and the issue still persists. And some of the people who brought the issue to my attention are still receiving the "The Number you have dialed does not exist. Please check the number and try again" error when trying to call me.
I am not sure what the technical team is doing to address this issue, but so far everything they have tried has failed, and unfortunately i have to live with the consequences of this issue.
To give you some context, if my vehicle were to be ****** right now.. Tracker would not be able to contact me because of this issue.
Please urgently assist.
Kind Regards
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Inyambo I's update27 Nov 2017, 08:53
Reviewer Update
Good Morning
I had received a call on Friday the 24th of November from a friendly consultant stating my problem has been resolved. I have had it tested, and the issue still persists. And some of the people who brought the issue to my attention are still receiving the "The Number you have dialed does not exist. Please check the number and try again" error when trying to call me.
I am not sure what the technical team is doing to address this issue, but so far everything they have tried has failed, and unfortunately i have to live with the consequences of this issue.
To give you some context, if my vehicle were to be ****** right now.. Tracker would not be able to contact me because of this issue.
Please urgently assist.
Kind Regards
Cell C's replyOfficial
27 Nov 2017, 10:06Thank you for notifying us, we'll assist further.
Regards
Cell C | PN
Best regards,
Cell C's reply27 Nov 2017, 10:06
Official
Thank you for notifying us, we'll assist further.
Regards
Cell C | PN
Best regards,
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Inyambo I's updateReviewer Update
27 Nov 2017, 10:07Thank you. I am hoping this can be resolved as soon as possible. I appreciate your assistance.
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Inyambo I's update27 Nov 2017, 10:07
Reviewer Update
Thank you. I am hoping this can be resolved as soon as possible. I appreciate your assistance.
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Inyambo I's updateReviewer Update
07 Dec 2017, 08:26Two and a half weeks later, still no resolution to my problem... Extremely disappointing service.
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Inyambo I's update07 Dec 2017, 08:26
Reviewer Update
Two and a half weeks later, still no resolution to my problem... Extremely disappointing service.
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Inyambo I's updateReviewer Update
11 Dec 2017, 08:25Still no resolution or contact from Cell C.
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Inyambo I's update11 Dec 2017, 08:25
Reviewer Update
Still no resolution or contact from Cell C.
Cell C's replyOfficial
11 Dec 2017, 12:02Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Dec 2017, 12:02
Official
Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
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Inyambo I's updateReviewer Update
11 Dec 2017, 12:05Hello. He contacted me 15 minutes ago. He was friendly as usual (Which i appreciate). He mentioned he would escalate my problem... Three weeks later, i sincerely hope a solution will finally be found...
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Inyambo I's update11 Dec 2017, 12:05
Reviewer Update
Hello. He contacted me 15 minutes ago. He was friendly as usual (Which i appreciate). He mentioned he would escalate my problem... Three weeks later, i sincerely hope a solution will finally be found...
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Inyambo I's updateReviewer Update
19 Dec 2017, 11:02Two days shy of a month. Still no resolution. Inundated with promises of being called back with none of those promises coming to fruition. Disappointing. Can you provide meaningful feedback as to what is being done to resolve my problem. To date no one has been able to shed any light unto my problem. Can proper feedback be supp****. A generic response stating somebody will be in touch is really not good enough at this point. Why can't this problem be fixed?
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Inyambo I's update19 Dec 2017, 11:02
Reviewer Update
Two days shy of a month. Still no resolution. Inundated with promises of being called back with none of those promises coming to fruition. Disappointing. Can you provide meaningful feedback as to what is being done to resolve my problem. To date no one has been able to shed any light unto my problem. Can proper feedback be supp****. A generic response stating somebody will be in touch is really not good enough at this point. Why can't this problem be fixed?
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Inyambo I's updateReviewer Update
21 Dec 2017, 10:51A full month later. And still no resolution. Still unable to receive calls from certain numbers.
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Inyambo I's update21 Dec 2017, 10:51
Reviewer Update
A full month later. And still no resolution. Still unable to receive calls from certain numbers.
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Inyambo I's updateReviewer Update
04 Jan 2018, 13:162018, problem still not resolved. And No communication from Cell C.
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Inyambo I's update04 Jan 2018, 13:16
Reviewer Update
2018, problem still not resolved. And No communication from Cell C.
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Inyambo I's updateReviewer Update
30 Jan 2018, 08:42TEN Weeks later. Still no resolution or communication from Cell C. Highly Disappointing.
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Inyambo I's update30 Jan 2018, 08:42
Reviewer Update
TEN Weeks later. Still no resolution or communication from Cell C. Highly Disappointing.
Cell C's replyOfficial
30 Jan 2018, 09:00We have escalated this matter for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply30 Jan 2018, 09:00
Official
We have escalated this matter for further assistance.
Regards
Cell C | PN
Best regards,
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Inyambo I's updateReviewer Update
14 Feb 2018, 13:36Hello.. This matter was "Escalated" 15 days ago? May you advise to whom it was escalated to? And why after over two weeks, i am yet to hear from Cell C?
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Inyambo I's update14 Feb 2018, 13:36
Reviewer Update
Hello.. This matter was "Escalated" 15 days ago? May you advise to whom it was escalated to? And why after over two weeks, i am yet to hear from Cell C?
Cell C's replyOfficial
14 Feb 2018, 14:51Hi Inyambo
A follow- up request has been sent and feedback will be provided. We apologize for the poor service.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Feb 2018, 14:51
Official
Hi Inyambo
A follow- up request has been sent and feedback will be provided. We apologize for the poor service.
Do expect communication.
Regards
Cell C | PN
Best regards,
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Inyambo I's updateReviewer Update
14 Feb 2018, 15:46Thank you.
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Inyambo I's update14 Feb 2018, 15:46
Reviewer Update
Thank you.
Cell C's replyOfficial
15 Feb 2018, 07:31Maropeng confirmed that he contacted you and advised that he has logged an SD for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Feb 2018, 07:31
Official
Maropeng confirmed that he contacted you and advised that he has logged an SD for further assistance.
Regards
Cell C | PN
Best regards,
II
Inyambo I's updateReviewer Update
15 Feb 2018, 07:56Thank you. Hopefully there will be able to get to the bottom of the problem.
Thank you
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Inyambo I's update15 Feb 2018, 07:56
Reviewer Update
Thank you. Hopefully there will be able to get to the bottom of the problem.
Thank you