ZG
Zodwa G
1 reviews | Active since Feb 2023
21 Jan 2025, 21:45
Poor Customer Service!!!!!
I lost my phone and I contacted customer service to block my number and provide me with my ITC number as that is required by my insurance however the consultant did not assist me at all. I'm very frustrated because I need to proceed with my claim and Cell C is ***********!!!! I need my number blocked and an ITC number ASAP!!!!!
Cell number in question is *** and you can contact me on my alternative number which ***
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Cell C's replyOfficial
22 Jan 2025, 07:42Dear Zodwa Gumede,
Thank you for getting in touch.
We would like to sincerely apologize for the experience you had when you requested assistance with blocking your number and obtaining an ITC reference number. We understand how important it is for you to receive timely and effective support, and we deeply regret that we did not meet your expectations in this instance.Your request should have been handled promptly, and we are truly sorry for the inconvenience caused by not providing the assistance you needed. Please rest assured that we are taking steps to address the issue and ensure that this does not happen again in the future.
Please note that we have escalated the matter through to our Support Team and they will be in contact with you soon.
Once again, we apologize for the lack of assistance, and we are committed to providing you with the level of service you.
Regards,
Cell C | MM
Thank you for getting in touch.
We would like to sincerely apologize for the experience you had when you requested assistance with blocking your number and obtaining an ITC reference number. We understand how important it is for you to receive timely and effective support, and we deeply regret that we did not meet your expectations in this instance.Your request should have been handled promptly, and we are truly sorry for the inconvenience caused by not providing the assistance you needed. Please rest assured that we are taking steps to address the issue and ensure that this does not happen again in the future.
Please note that we have escalated the matter through to our Support Team and they will be in contact with you soon.
Once again, we apologize for the lack of assistance, and we are committed to providing you with the level of service you.
Regards,
Cell C | MM
Cell C's reply22 Jan 2025, 07:42
Official
Dear Zodwa Gumede,
Thank you for getting in touch.
We would like to sincerely apologize for the experience you had when you requested assistance with blocking your number and obtaining an ITC reference number. We understand how important it is for you to receive timely and effective support, and we deeply regret that we did not meet your expectations in this instance.Your request should have been handled promptly, and we are truly sorry for the inconvenience caused by not providing the assistance you needed. Please rest assured that we are taking steps to address the issue and ensure that this does not happen again in the future.
Please note that we have escalated the matter through to our Support Team and they will be in contact with you soon.
Once again, we apologize for the lack of assistance, and we are committed to providing you with the level of service you.
Regards,
Cell C | MM
Thank you for getting in touch.
We would like to sincerely apologize for the experience you had when you requested assistance with blocking your number and obtaining an ITC reference number. We understand how important it is for you to receive timely and effective support, and we deeply regret that we did not meet your expectations in this instance.Your request should have been handled promptly, and we are truly sorry for the inconvenience caused by not providing the assistance you needed. Please rest assured that we are taking steps to address the issue and ensure that this does not happen again in the future.
Please note that we have escalated the matter through to our Support Team and they will be in contact with you soon.
Once again, we apologize for the lack of assistance, and we are committed to providing you with the level of service you.
Regards,
Cell C | MM