Poor Customer Service

<p>On 24 June my boyfriend and I app**** for a Cell C contract where we were assisted by Patrick. As an existing customer ( my boyfriend) we expected the process to be seemless. </p> <p>In the process of application we were told that they could not process the application due to technical errors. We accepted that was the case and we were told we can go and would be called once the application has been processed. </p> <p> </p> <p>We followed up on Sunday afternoon, the consultant said he forgot to process the application and would call back after 15 minutes. After 3 hours of not receiving any feedback we followed up again. There is still no response. </p> <p> </p> <p>Why should we be inconvenienced and look for other branches when this branch is closer to our home. As existing customers with a good track record one would have expected to receive proper service! </p>