POOR CUSTOMER SERVICE

<p>I have a cellphone contract with Cell C since Jun/Jul 2014 . I have always paid on time I have never given them any problems or hassles of any kind, they debit my bank account every month for the device and for cell phone insurance. A few weeks ago (28 April 2017) I was pickpocketed on a taxi on my way to work and my cellphone was ****** in the process. I reported the matter to the police & the phone was blocked and I got the necessary paperwork (Affidavit)that I need to send to Csurance and they confirmed receipt a few days later</p> <p> </p> <p>Till this day I have received any communication from them . I have tried to call them on numerous occasions but I nenver manage to get through becuase you are literally on hold for hours on end. As a result I ended up handing the matter over to my nearest Cell C branch which is Cell C Hemingways but they are also unable to get through to the Csurance Call Centre (Finrite). It really is a mission to get through to them I know it from my personal experience</p> <p> </p> <p>Last week on Friday 12/05/2017 I wrote them an email informing them that I have been trying to get hold of them & to find out why has nobody called me back yet? I thnk this is the highest level of unprofessionalism and it is totally unacceptable</p> <p> </p> <p>Please advise how do I handle such ?</p>