BB
Brian B

1 reviews | Active since Jul 2016

07 Feb 2017, 14:41

Poor customer service

<p>I have registered several complaints with Cell C customer service regarding dropped calls, poor internet service and high billing from beginning of 2016. The only item addressed so far is that they managed to trace and recover my watch.</p> <p>I received a few calls from Cell C customer service regarding the dropped calls and poor internet service, I was assured that someone will make contact me to address the problems. To date no one has contacted me to address the problems. Cell C has made no attempt to make contact with me to even try and sort out my high monthly accounts, it feels like they are trying to wish it away.</p> <p>Brian</p> <p> </p>

0
Replies (4)
Cell C
Cell C's reply07 Feb 2017, 14:50
Official

Our team will investigate your query and provide you with feedback with the aim of resolving this matter.

Regards
Cell C | DA

Best regards,

Cell C
Cell C's reply08 Feb 2017, 08:40
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

BB
Brian B's update08 Feb 2017, 11:30
Reviewer Update

I was contacted this morning, I was once again assured that someone will make contact with me regarding the network problems experienced, I have not been contacted regarding my high monthly accounts

Cell C
Cell C's reply09 Feb 2017, 08:35
Official

Maropeng confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,