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Nonhlanhla K

1 reviews | Active since May 2016

02 Feb 2017, 17:40

Poor customer service

<p>I am so irritated with cellc they are ************* and dishonest, they owe me money which they have been refunding it for the past two months, Ive been calling every week following up and everytime its a new story when i speak to they consultant, and they have the nerve to close my case for some reason. i spoke to a consultant last week monday who told my money will reflect in my account in 2-5 working days when i called today, spoke to another consultant to say the case has only been escalated to the back office and my money hasn't been refunded yet... im so ****ed i have go after them for my money this is disgusting service... they lie and gave me the run around for my mone</p>

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Replies (6)
Cell C
Cell C's reply03 Feb 2017, 07:22
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

NK
Nonhlanhla K's update09 Feb 2017, 12:16
Reviewer Update

Since I posted my complaint about Cellc on the 3rd nothing has happened yet, they havent paid back my money and the consultant i spoke to last week assured me i will recieve my money on monday and i have been patiently waiting and nothing yet, I'm so disgusted about they customer service this is has been going on for straight 2 months and i just thnk they are prolonging this so i can just let it go how unprofessional and disgusting that is. i regert the day i signed a contract with them they are so *************

Cell C
Cell C's reply10 Feb 2017, 08:20
Official

Please note, refunds take between 3-7 working days to reflect in your bank account. According to our system your refund was processed on the 03/02/2017.

Regards

Cell C | PN

NK
Nonhlanhla K's update22 Feb 2017, 09:06
Reviewer Update

Today is the 22nd and i thought my money was released on the 3rd but i have not recieved anything, Cellc is really getting on my last nerve... how unprofessional are you guys, truly ************* and *****

NK
Nonhlanhla K's update07 Dec 2017, 13:57
Reviewer Update
So this issue has still not been resolved Cellc is disgusting and so dishonest, till today they have not refunded my money, ive sent my proof of payment to so many consultants. Worse yesterday I found out that Cellc has listed my Name on ITC, i was never given proper notification of this and i have fully paid my account. Today i spoke to Sthembiso Mlambo who was so unprofessional, rude and had so much attitude on the phone. Cellc is the worst service provider i have ever dealt with!!!! They do not know the meaning of good customer service. I'm currently on the line waiting to speak to one of they credit consultants and I have been put on hold for 50mins now. How does one resolve this issue
Cell C
Cell C's reply07 Dec 2017, 14:33
Official

Sincere apologies for the poor service.

A follow-up request has been sent and feedback will be provided. Do expect communication.


Regards
Cell C | PN