Poor Customer Service

<p>At the end of November 2016, I had my phone ****** from me...The next day I immediately went to report the incident and have the phone blocked at a Cell C branch at Jabulani Mall. When I got there, I was told that the system is running slow and that I should come back after a few hours. I went back after a few hours and I was told the same story and that I should come back the next day. I went back two days after that because i had been at work. I was told that there is still a problem with the system and that it has to be done via cell c customer service. I waited a whole weekend before the phone could be blocked.</p> <p> </p> <p>When it finally got blocked, I submitted my claim to Cell C Insurance (C Surance if i am not mistaken) and I waited to be contacted.</p> <p>The whole of December I waited, phoneless, not being contacted, yet I am paying for my contract phone and phone insurance. I went back to the Cell C branch last week and I was told that there is no record of my claim and that I have to re-submit my claim.</p> <p> </p> <p>I have already waited two months for my claim to be handle so i can get the phone I am paying for, from an insurance I am paying for.</p> <p> </p> <p>I do not want to wait any longer because I need a phone as a form of communication. I cannot wait another month or two for this to be sorted.</p> <p>This needs to be sorted because I am a paying cell c contract customer..</p>