POOR CUSTOMER SERVICE

<p>I got a call to upgrade my data package on the 21st December @ 10:51.Had follow up calls to ensure I did eventually take the new upgrade.Was advised once device has been received, call the call centre to acitvate the Mobile WIFI.I received the delivery from RAM on the 22nd December @ 08:15.Called the call centre was advised to contact the upgrades department on 084145,which I duly did, was on hold for a long time.Cut the call and called on Friday which was a public holiday, then called on Saturday only to get the voice prompts to call between Monday to Friday.So called this morning,again to 084145, selected the option,went through the verification process with the consultant,then was advised that I had to go to the sim swop division,held on for a while then got through.After doing the entire verification again was told to go to a branch to get it sorted.WHAT A WASTE OF TIME.Consultants have poor knowlegde of processes.If I was told this originally on Thursday or even when I confirmed the upgrade.I wouldn't have to endure such pathetic service.Could have been to the branch on Thursday 22th already and ahd the device activated.Once again Cell C fails to impress.I have 3 contracts with them,just cancelled one...going to cancel the other 2 as well.Thank you Cell C for the awesome service ...NOT</p>