1 reviews | Active since May 2013
Poor customer service
<p>Good Day</p> <p>I have been a loyal customer for many years now. However, I am disappointed with the service I received at the Cell C branch at Chatsworth in Durban.</p> <p>I was at the store on Friday, 21 Oct 2016 to complain that my phone make a 'crackling' sound when I am on a call. The guy at the Cell C store dialled a number from my phone and told me that nothing is wrong it is working fine, even after I explained to him again the problem. He told me to use the phone and come back the next day. He didnt want to book the phone for repairs. I repeatedly told him that I am having this problem for over a month. He still did not book my phone for repairs and the warranty period is expiring soon. </p> <p>When I put my sim in an older phone, it works fine - there is no problem. </p> <p>I am so disappointed that I am considering not renewing my contract with Cell C next year.</p> <p>A very unhappy customer.</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Good Day Derrick
I went to the CellC store on Friday to hand over my phone for repairs.
After standing in the queue for 20 mins, I was attended to by Zayne. I was told to wait for another 20 minutes because the tablet on which they have to book-in my phone was not charged! I couldnt believe what I was hearing!!! I told him that I already waited 20 minutes and wasnt prepared to wait another 20 minutes. After telling him that I wasnt happy with the service and that I was going to contact customer service, he then completed a manual form to book my phone for repairs.
First he told me to come the next day (Saturday) to pick up the Job card. I refused because I was working. Then before I can leave, he told me he will email the job card on Monday (today).
(I also told him to make a note of the reference number you gave me but he didnt do this).
Disappointed!
Good Day Derrick
I went to the CellC store on Friday to hand over my phone for repairs.
After standing in the queue for 20 mins, I was attended to by Zayne. I was told to wait for another 20 minutes because the tablet on which they have to book-in my phone was not charged! I couldnt believe what I was hearing!!! I told him that I already waited 20 minutes and wasnt prepared to wait another 20 minutes. After telling him that I wasnt happy with the service and that I was going to contact customer service, he then completed a manual form to book my phone for repairs.
First he told me to come the next day (Saturday) to pick up the Job card. I refused because I was working. Then before I can leave, he told me he will email the job card on Monday (today).
(I also told him to make a note of the reference number you gave me but he didnt do this).
Disappointed!