UP
Ugendrie P
1 reviews | Active since Jun 2025
08 Jun 2025, 18:13
Poor customer service
I did a order with a agent who had called me regarding a laptop. I took it knowing was a meter but comes home it's not, I returned it, I cancelled contracts and debits, I spoke to over 10 different ppl over the oast 3 weeks , and they debited me still and now they say won't give full amount due to connection fees. I never used it if I cancelled no money should have come out in the first place, everyone at Cellc does the same things over an over they of no help didn't recieve my refund it's been so long, staff actually laugh when we become persistent, I held on call till spoke to manager. But wasn't a manager was another agent, manager just there an won't do they jobs
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
09 Jun 2025, 07:33Dear Ugendrie Packreeappen,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience this has caused you. We understand how important this matter is and assure you that we have escalated it to our support team as a priority. One of our consultants will be in touch shortly to provide further assistance and work toward a resolution.
We appreciate your patience and will do our best to ensure a satisfactory outcome as soon as possible.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience this has caused you. We understand how important this matter is and assure you that we have escalated it to our support team as a priority. One of our consultants will be in touch shortly to provide further assistance and work toward a resolution.
We appreciate your patience and will do our best to ensure a satisfactory outcome as soon as possible.
Regards,
Cell C | GN
Cell C's reply09 Jun 2025, 07:33
Official
Dear Ugendrie Packreeappen,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience this has caused you. We understand how important this matter is and assure you that we have escalated it to our support team as a priority. One of our consultants will be in touch shortly to provide further assistance and work toward a resolution.
We appreciate your patience and will do our best to ensure a satisfactory outcome as soon as possible.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience this has caused you. We understand how important this matter is and assure you that we have escalated it to our support team as a priority. One of our consultants will be in touch shortly to provide further assistance and work toward a resolution.
We appreciate your patience and will do our best to ensure a satisfactory outcome as soon as possible.
Regards,
Cell C | GN
UP
Ugendrie P's updateReviewer Update
09 Jun 2025, 08:13Cellc never takes the customer seriously, we hear the same things, but never gets the work done, even after it shows on they side money has been taken out, they still ask for proof of payment, so I had to go get a statement an FNBcharged R38 for statement, all because Cellc can't do the job correctly the first time
UP
Ugendrie P's update09 Jun 2025, 08:13
Reviewer Update
Cellc never takes the customer seriously, we hear the same things, but never gets the work done, even after it shows on they side money has been taken out, they still ask for proof of payment, so I had to go get a statement an FNBcharged R38 for statement, all because Cellc can't do the job correctly the first time
UP
Ugendrie P's updateReviewer Update
09 Jun 2025, 10:52I've done that twice already
UP
Ugendrie P's update09 Jun 2025, 10:52
Reviewer Update
I've done that twice already
UP
Ugendrie P's updateReviewer Update
14 Jun 2025, 07:55Cellc has done it again, had calls saying the refund will be done in the week, and nothing as yet, I will have to take this up, as they never do the right thing, I asked over an over if the money will be in my account this week and they said yes in 3 4 working days and that has been happing since 25 May 2025 , every week the same thing I hear
UP
Ugendrie P's update14 Jun 2025, 07:55
Reviewer Update
Cellc has done it again, had calls saying the refund will be done in the week, and nothing as yet, I will have to take this up, as they never do the right thing, I asked over an over if the money will be in my account this week and they said yes in 3 4 working days and that has been happing since 25 May 2025 , every week the same thing I hear
UP
Ugendrie P's updateReviewer Update
14 Jun 2025, 19:20If I don't receive my full refund in the the time which has promised since 25 of May I will log into iccasa. I log a complaint there an go further to go an contact the ombudsman
UP
Ugendrie P's update14 Jun 2025, 19:20
Reviewer Update
If I don't receive my full refund in the the time which has promised since 25 of May I will log into iccasa. I log a complaint there an go further to go an contact the ombudsman
UP
Ugendrie P's updateReviewer Update
16 Jun 2025, 17:14I will wait an see
UP
Ugendrie P's update16 Jun 2025, 17:14
Reviewer Update
I will wait an see
UP
Ugendrie P's updateReviewer Update
17 Jun 2025, 15:43A while month is gone now
UP
Ugendrie P's update17 Jun 2025, 15:43
Reviewer Update
A while month is gone now
UP
Ugendrie P's updateReviewer Update
19 Jun 2025, 08:04The refund has not been done yet. How much longer would this take
UP
Ugendrie P's update19 Jun 2025, 08:04
Reviewer Update
The refund has not been done yet. How much longer would this take
UP
Ugendrie P's updateReviewer Update
23 Jun 2025, 08:51The refund has not been done , I have really been patient, an there's only empty promises
UP
Ugendrie P's update23 Jun 2025, 08:51
Reviewer Update
The refund has not been done , I have really been patient, an there's only empty promises