KN
Kgaugelo N
1 reviews | Active since Apr 2019
08 Aug 2022, 15:36
Poor customer service
My contract was cancelled and the account was paid up, cell c logged a default judgement on my credit profile on Transunion for an over due account of R1144, I haven’t been using the number since it was switched from contract to prepaid in 2018.
There was an outstanding amount of R620 according to Transunion report which I have settled last year September but still Cell C went and logged a dispute on the 12th of July 2022. I called their call centre so many times, they can’t even give me a statement of the R1144.
I am so disappointed and unsatisfied.
Helpful (0)
Replies (4)0
Replies (4)KN
Kgaugelo N's updateReviewer Update
08 Aug 2022, 16:39I have emailed all
The requested information, hopefully this issue will be resolved as soon as possible.
The requested information, hopefully this issue will be resolved as soon as possible.
KN
Kgaugelo N's update08 Aug 2022, 16:39
Reviewer Update
I have emailed all
The requested information, hopefully this issue will be resolved as soon as possible.
The requested information, hopefully this issue will be resolved as soon as possible.
Cell C's replyOfficial
08 Aug 2022, 16:46Our team will be in touch to assist further. ^NH
Cell C's reply08 Aug 2022, 16:46
Official
Our team will be in touch to assist further. ^NH
KN
Kgaugelo N's updateReviewer Update
10 Aug 2022, 15:59Please note that this issue is still not resolved, no one from cell c has contacted me regarding this issue and yet I received an email from your social media team stating that your legal team has provided feedback .
Please note I will be referring this matter to consumer tribunal since Cell c is not willing to assist.
I am still also waiting for the statement detailing the R1144 which cell c logged on Transunion.
Please note I will be referring this matter to consumer tribunal since Cell c is not willing to assist.
I am still also waiting for the statement detailing the R1144 which cell c logged on Transunion.
KN
Kgaugelo N's update10 Aug 2022, 15:59
Reviewer Update
Please note that this issue is still not resolved, no one from cell c has contacted me regarding this issue and yet I received an email from your social media team stating that your legal team has provided feedback .
Please note I will be referring this matter to consumer tribunal since Cell c is not willing to assist.
I am still also waiting for the statement detailing the R1144 which cell c logged on Transunion.
Please note I will be referring this matter to consumer tribunal since Cell c is not willing to assist.
I am still also waiting for the statement detailing the R1144 which cell c logged on Transunion.
Cell C's replyOfficial
10 Aug 2022, 18:08We have submitted a call request .
^NH
^NH
Cell C's reply10 Aug 2022, 18:08
Official
We have submitted a call request .
^NH
^NH