LR
Lloyd R
1 reviews | Active since Sept 2020
15 Sept 2020, 11:26
Poor Customer Service
Your customer care service is **********. I have made 5 calls to your customer care departments today and only one person assisted who was the first call. From then I have been referred from pillar to post with no one taking accountability. Please can someone call me as a matter of urgency to resolve my issue?
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
15 Sept 2020, 11:58Hi Lloyd
Thank you for contacting Cell C.
We have received your review.
Please send us a brief explanation of your query via Private Reply and we will assist with your query.
^NZ
Thank you for contacting Cell C.
We have received your review.
Please send us a brief explanation of your query via Private Reply and we will assist with your query.
^NZ
Cell C's reply15 Sept 2020, 11:58
Official
Hi Lloyd
Thank you for contacting Cell C.
We have received your review.
Please send us a brief explanation of your query via Private Reply and we will assist with your query.
^NZ
Thank you for contacting Cell C.
We have received your review.
Please send us a brief explanation of your query via Private Reply and we will assist with your query.
^NZ
Cell C's replyOfficial
15 Sept 2020, 14:32Our team will be in touch to assist.
^NZ
^NZ
Cell C's reply15 Sept 2020, 14:32
Official
Our team will be in touch to assist.
^NZ
^NZ
LR
Lloyd R's updateReviewer Update
15 Sept 2020, 15:00Poor turnaround time for an escalation.
LR
Lloyd R's update15 Sept 2020, 15:00
Reviewer Update
Poor turnaround time for an escalation.
Cell C's replyOfficial
15 Sept 2020, 15:56Our turn around time is within 24 working hours.
^NZ
^NZ
Cell C's reply15 Sept 2020, 15:56
Official
Our turn around time is within 24 working hours.
^NZ
^NZ
LR
Lloyd R's updateReviewer Update
15 Sept 2020, 16:00Well done on that response. Then you should have stated, we will call you back within 24 hours, our team will be in touch to assist. Creates an expectation that the call will take place speedily since this was an escalation.
LR
Lloyd R's update15 Sept 2020, 16:00
Reviewer Update
Well done on that response. Then you should have stated, we will call you back within 24 hours, our team will be in touch to assist. Creates an expectation that the call will take place speedily since this was an escalation.