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ZM
Zayne M

1 reviews | Active since Jul 2019

28 Sept 2020, 11:09

Poor customer retention

Useless Cell C Staying on the line for 27 min for a retention agent to answer and assist. What makes it worse their useless agents that answer and keep transferring You even though they say they can help

0
Replies (3)
Cell C
Cell C's reply28 Sept 2020, 11:52
Official
Hi Zayne 

Thank you for getting in touch with us. 

We will request our team to contact you for further assistance. 

^YM 
ZM
Zayne M's update29 Sept 2020, 12:10
Reviewer Update
Thank you for getting back to me, however the delay is still with your retention department. Someone called me yesterday to help, they mentioned they would get back to me and I am still waiting. It's urgent because I need a phone and do not have one. Please ask the lady that called me yesterday from the retention department to call me as she was waiting a response from her credit control department.
ZM
Zayne M's update29 Sept 2020, 14:48
Reviewer Update
I want a senior person to call me. I am tired of cell c *****ing my money and the useless agents with attitude never helps. I paid up my contract for an early upgrade, now they say I owe money more than 120 days but my invoice shows up to date. They are *******