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Yolandi

1 reviews | Active since Feb 2024

15 May 2024, 20:40

POOR CUSTOMER COMMUNICATIONS AND WRONG DEDUCTIONS!

I will never recommend a company that do not communicate with their customers!!! Since when you deduct money from a client's bank account without consulting with them first!! This company cost me almost R800 BANKING COST for their unauthorized deductions!! Wrong date and amounts!! So, if you can't deduct from an account, then you try every second day??? Costing your clients almost triple their monthly installment!!! As far as I know that is breaking the S.A Law!! I WILL not deal with a company that can't communicate!! Need to learn what TREAT CUSTOMERS FAIRLY! mean!

0
Replies (8)
Cell C
Cell C's reply15 May 2024, 21:10
Official
Dear Yolandi

Thank you for reaching out to us.

We sincerely apologize for the issues you've faced with our service. We understand your frustration, and we are here to help resolve this for you. 
We have referred the matter to our support agent who will be in to within 24 -48 working hours.

Regards
Cell C | NH

Best regards,

Cell C
Cell C's reply16 May 2024, 08:02
Official
Dear Yolandi,

Our Team was unable to reach you on ***. Please provide an alternative contact number or a suitable time for them to call.

Regards
Cell C | TG

Best regards,

Y
Yolandi's update20 May 2024, 20:38
Reviewer Update
Your team does not know how to follow instructions. After arrangements has been made, you yet again deducted today costing me yet another R150 in bank charges. All in all R600 bank charges in one month!! I am taking the matter further as this happened even after I spoke to your team! Totally unacceptable!
Cell C
Cell C's reply20 May 2024, 20:49
Official
Dear Yolandi

Thank you for getting back to us.  Do you perhaps have an alternative contact number where we can reach you on? Our Support team have been struggling to reach you. 

Cell C | NT




Best regards,

Y
Yolandi's update20 May 2024, 21:40
Reviewer Update
Good day,

I work in call center as per my conversation with one of the consultants, this week I am only available in the morning till 8:30 and after 17:00 as my times differ daily.

Please arrange for a consultant to call me before 08:15. Thank you
Cell C
Cell C's reply21 May 2024, 09:06
Official
Dear Yolandi,

Thank you, we have notified our Support Team of the times.

Regards
Cell C | TD

Best regards,

Cell C
Cell C's reply23 May 2024, 14:24
Official
Dear Yolandi,

Kindly be advised that our Team was unable to reach you on ***. Please advise of a suitable time to contact you or provide an alternative contact number via private reply.

Regards,
Cell C | GN

Best regards,

Cell C
Cell C's reply27 May 2024, 10:52
Official
Dear Yolandi,

Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.

Regards
Cell C | NH

Best regards,