Poor customer Care/Support

Our lines have been down for our fibre(we have two lines). We called and they eventually escalated the problem. But when the first line went back up they closed the ticket… even though the second line still wasn’t working. We phoned to tell them this and they said they would dispute it and fix the problem. And now when we phoned to follow up as we have been 5 hours without wifi… our call do not go through (as if our numbers have been blocked from calling. This happened with the first number used to call and the second number worked… but now both numbers’ calls don’t go through) This is extremely frustrating and there seems to be no effort from their side to offer assistance. Not happy, would not recommend as their customer care is severely lacking.