1 reviews | Active since Dec 2022
Poor customer care service very cross.
Accumulate lot of bank charges due to cell c keep going on my account even there is no sufficient funds. I've got 2 cell c contracts which I paid monthly and been loyal to cell c. Despite payments arrangements made Cell C keep trying debit my accounts while I accumulate bank charged more than I suppose to pay them. I only get paid once only on the dates provided. I pay R608 and now have to pay R900 bank charges due to Cell C being unreasonable. Customer care is very important to customers. Cell C don't care despite payment arrangements made. No matter how loyal I've to cell C I won't recommend cell C to anyone. During rainy times they don't consider. You can't keep going into account consumer's account several times seeing well there are no sufficient funds on it. I only get paid once on the date provided to cell C.
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused by the debit order attempts and the associated bank charges you have incurred. We understand your concern, particularly where payment arrangements have been made and agreed upon.
We value your loyalty as a Cell C customer and understand how disappointing this experience has been. Your feedback regarding the repeated debit attempts and the impact on your bank account is important to us.
We would like the opportunity to investigate the matter further, including the payment arrangements on your account and the debit order activity that took place. To assist you effectively, we will have a consultant review your account and provide feedback on the outcome of the investigation.
Kind regards,
Cell C | TM
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused by the debit order attempts and the associated bank charges you have incurred. We understand your concern, particularly where payment arrangements have been made and agreed upon.
We value your loyalty as a Cell C customer and understand how disappointing this experience has been. Your feedback regarding the repeated debit attempts and the impact on your bank account is important to us.
We would like the opportunity to investigate the matter further, including the payment arrangements on your account and the debit order activity that took place. To assist you effectively, we will have a consultant review your account and provide feedback on the outcome of the investigation.
Kind regards,
Cell C | TM