AK
Andrew K
1 reviews | Active since Dec 2021
08 Dec 2021, 15:12
Poor customer care service
Customer Care and retentions dept. does not exist. the way they retain customers is to not take their calls or to just not cancel contracts after being requested to.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
08 Dec 2021, 15:44Good day Andrew
Thank you for contacting us.
Please provide us with a full description of your query via private reply and advise how you would like us to assist.
^YM
Thank you for contacting us.
Please provide us with a full description of your query via private reply and advise how you would like us to assist.
^YM
Cell C's reply08 Dec 2021, 15:44
Official
Good day Andrew
Thank you for contacting us.
Please provide us with a full description of your query via private reply and advise how you would like us to assist.
^YM
Thank you for contacting us.
Please provide us with a full description of your query via private reply and advise how you would like us to assist.
^YM
AK
Andrew K's updateReviewer Update
08 Dec 2021, 15:56I have tried emailing you several times on you customer care email address with no success.
I have a Cell C fiber to the home contract with a 1GB Smart Data Top-up. I no longer use the smart data top-up and want to cancel it but keep the fiber subscription open.
I have a Cell C fiber to the home contract with a 1GB Smart Data Top-up. I no longer use the smart data top-up and want to cancel it but keep the fiber subscription open.
AK
Andrew K's update08 Dec 2021, 15:56
Reviewer Update
I have tried emailing you several times on you customer care email address with no success.
I have a Cell C fiber to the home contract with a 1GB Smart Data Top-up. I no longer use the smart data top-up and want to cancel it but keep the fiber subscription open.
I have a Cell C fiber to the home contract with a 1GB Smart Data Top-up. I no longer use the smart data top-up and want to cancel it but keep the fiber subscription open.
AK
Andrew K's updateReviewer Update
13 Dec 2021, 15:40Still no helpful response from Cell C
AK
Andrew K's update13 Dec 2021, 15:40
Reviewer Update
Still no helpful response from Cell C
AK
Andrew K's updateReviewer Update
13 Dec 2021, 15:42Their debit order will take off another months worth of fees because they cannot organize themselves
AK
Andrew K's update13 Dec 2021, 15:42
Reviewer Update
Their debit order will take off another months worth of fees because they cannot organize themselves