Poor Customer Care Service

<p>I am a long standing client of Cell C, I just took out an upgrade with them. Thier service is terrible when informing clients about the transition between their contracts. They tend to bill you for amounts unexplained which not part of the contract. When customer care line called it is unbelievable, their unprofessionalism dealing with clients. Cell C has no control over their franchisee, and tend to pass the buck basically using the franchise as a shield to protect themselves. When I tried to escalate the issue within Cell C call centre, the consultant point blankly told me that she will not give me her managers details for the purpose of the escalation. What do we do as clients that is unfairly treated, these giants seem to take advantage thinking that they will always hide behind corporate jargon. </p>