Poor customer care

Cell C has been giving me the runaround for six months now. I have a contract with them since 2023 that they have been debiting for 18 months with no issues until Jan 2025. I have made several calls to them to enquire as to why they have stopped debiting my account and to this day they still cannot provide me with a clear explanation instead my calls are transferred from one department to the next and being told that I have to make full payment of services I have never received! After months of trying with no success, I resorted to Hello Peter and only then I got some “action” from them. I was told that they will give me two months off and should pay off the balance which to this day I still dont know how much that is. I still get calls from their collections telling me I have to make payment but surprisingly they don’t not know anything about my ordeal so I have to explain this matter to every agent that calls me and it is really annoying it at the end of each call I am left with no solution. I am really tired of Cell C and their poor service!