1 reviews | Active since Apr 2017

13 Apr 2017, 11:34

POOR CUSTOMER CARE

<p>CELL C CANCELLED MY CELL PHONE NUMBER DUE TO "NOT USING THE NUMBER"</p> <p>I HAVE AIRTIME ON THE NUMBER AND THE NUMBER IS CANCELLED.</p> <p>THEY REFUSE TO REINSTATE THE NUMBER.</p> <p> </p> <p>THEIR CALL CENTRE AGENTS DOES NOT HAVE MANNERS AND IT SEEMS IF THEY DID NOT HAVE ANY TRAINING AS WELL. THEY ALSO DO NOT LISTEN WHEN YOU INTRODUCE YOURSELF AS AND KEEP CARRYING ON TO ADDRESS YOU IN THE WRONG GENDER AND MANNER.</p> <p> </p> <p>I AM PORTING MY STILL EXISTING NUMBER OVER TO VODACOM WHO ARE MUCH MORE PROFESSIONAL.</p> <p> </p>

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Replies (2)
Cell C
Cell C's reply13 Apr 2017, 11:47
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply18 Apr 2017, 12:45
Official

Please respond to Nelly's email for further assistance.

Regards

Cell C | PN

Best regards,