Poor customer and administrative services

<p>I have been ignored by cell c for the the last 6 months. I am on a contract and have a monthly debit order for cell c activated on my banlk account. this was working perfectly up until a few months ago. cell c called me to say that i had stopped the debit order. I had not and asked them to try again. the same thing happened the following month. I contacted my bank and there was no problem on their end and no record of me stopping the debit order. I again asked cell c to put the debit order through again. But to my surprise the following month the same error occured. And again cell c is telling me that i am stopping the debit order, when i am not. I have complained numerous times now and been ignored. The same error occured again this month and a consultant from cell c called me. He kept insisiting i stopped the debit order and i kept trying to tell him that i did not and that this happens every month. now my phone has been locked. well cell c.... how does this solve the issue??? I am a paying customer, so because the fault is on your end you lock my phone? and still expect me to pay for the service? This is not how this isssue is resolved. I have been with cell c since 2008 and have been very happy but this past year has really made me rethink who i should be with. I would appreciate someone contact me regarding this asap. or am i going to be ignored like always???</p>