1 reviews | Active since Apr 2020
Poor connectivity that made me lose Millions
Since the beginning of lock-down I have been struggling with connectivity . I have fibre to the home with Cell C, what a horrible experience it has been . I am supposed to be working from home as with everyone else. I have lost significant amount of income due to lack of connectivity... Calling was a nightmare I would spend hours going from one person to the next, because the Fibre Dept was apparently not working. I would send emails and get response a day or two later. I would be forced to Use MTN which has been active, online with strong connectivity the whole time during lock-down. My issue is not with duplicated effort in terms of buying Data, my issue is not with the time and airtime spent trying to resolve this... my issue is not with the slow response time... not even a auto-reply to acknowledge the email. But my issue is with all of the above and the Fact that I had to be the one who suffers loss of income over and above the impact of Covid-19.
We sincerely apologize for the poor service you have been experiencing. This is not the standard of service we want for our customers.
We'll escalate this matter for assistance.
^PN
We sincerely apologize for the poor service you have been experiencing. This is not the standard of service we want for our customers.
We'll escalate this matter for assistance.
^PN
