Poor communication, staff make me do all the work

So I sent my phone in for assessment for an insurance claim due to accidental damage. Early this week (Tuesday 4 Feb 2020) I phone to find out how far along the process is, and got told to phone on Saturday (which is today) to get the excess fee. So I do exactly that, and then get told by Ntabiseng that claims do not get authorized on Saturdays! What kind of poor service is this? I am now supposed to phone on Monday to find out my excess fee. Why is this so annoying?

Guess what Cell C, due to this abhorrent service, I will not be renewing my contract next year if this what I am to receive as a customer that has been paying my contracts on time for 5 years. I was there with you when the Nokia Lumia was still a thing.

Maybe MTN will take their clients more seriously. As a person who runs a very high profile business, I cannot stand this kind of behavior.