Poor communication, Poor Service coupled with Poor Processes

Cell C has made me spend over +R200 calling and + three months of time through back and forth after cancelling my contract while I had a possible credit balance on my account. I simply needed the available credit paid back to my account. Poor Service from call center agents, Team Leaders ( Phila Mnisi/ Thobile to name a few) and the so called escalations department. Different information and processes. Refusing to speak to customers Being placed on Hold for hours Poor or no feedback on queries.

its going for the forth month and my simply query not attended and no refund up to now. their process followed to the T. Emails send to *** return although given by one of their consultants Email to *** awaiting feedback up to now.

I warm you. with cellc - you see yourself