BM
Blondie M

1 reviews | Active since May 2012

26 Oct 2016, 15:39

Poor Communication and very poor service

<p>I have been getting communication of Nudebt about my accounts, when i called they explained to me that my account was last paid in 2014 which is very incorrect cause i pay R300 to CellC and R300 to MDB, i then called cellc i spoke to some lady and she transfered me to the legal department which i held for more that 10mins before they could pick up, the guy i spoke to was not even professional himself, when i asked him about my accounts his said that both my accounts are with MBD, but when i called MBD they told me they only had one account, they cant even tell me for which number. I am so irritated by all this cause i might be paying double or paying to the wrong people and Cell C also doesnt know anything about my accounts :( so disgusted by the service. who must i call to give me the correct information cause it seems as if things never get things updated on their system. i am going to stop paying because this is not even on their system</p>

0
Replies (7)
Cell C
Cell C's reply26 Oct 2016, 15:45
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply27 Oct 2016, 10:25
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply28 Oct 2016, 10:07
Official

Lungi could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply28 Oct 2016, 11:06
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

BM
Blondie M's update16 Nov 2016, 12:52
Reviewer Update

Good day

please note that this matter has not been resolved, instead it is worse as Nudebt went and added their account with the wrong balance still, I WILL NOT PAY EXTRA WHEN I HAVE BEEN PAYING FOR THIS ACCOUNT. can this be sorted out please, this is my name that is dragged in the mud

Cell C
Cell C's reply16 Nov 2016, 14:21
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

BM
Blondie M's update10 Dec 2016, 12:46
Reviewer Update

Thank you Lungile, you were very helpful and sorted this issues.

Both my accounts are now fully paid and i even received my letter :) thank you Lungile for your help, it is really appreciated. keep up the good work and excellent customer service :)

Regards

Blondie