Poor communication and disregard for good client

<p>I was overcharged for DATA in October 2016. My total Cell C bill came to R7800 whic I was obliged to pay in October. Ever since then I'm struggling to get cell C to sort out this billing problem and they are not bringing this matter to a point.</p> <p> </p> <p> When reporting the matter to the client services in October I was advised that they could only reconcile the account after the last billing month and that I need to wait. I followed the mater up in Jan to find out that my request of following up wasn't even noted on their CMS system.</p> <p>I've spoken to the consultant Thabang (as far as I can remember) three times already and even escalated the matter to Suzanne the supervisor and gave them until today to resolve the matter. The only info I received to thus far was that they are not able to gather a data report older than 90 days so they cannot look into the account to resolve.</p> <p>My annual account with Cell C probably amounts to R36000 and this is the treat they give me. My contract is up for renewal and it seems that I should walk away from their services and rather deal with someone that wants to look after me.</p> <p> </p> <p>Suzanne and your team, your communication is really not good!</p> <p>Quick to take your customers money and poor to get accounting matters resolved!!!!!!!!!</p> <p> </p>