Poor communication and contract canceled in error

Item: Cell C
Rating: 1
Author: Sammy J

Cellc c agents giving very poor advice regarding upgrading and cancelation. Customer care wanting to process cancelation yet they dont know how to process or communicate correctly. Wanted toncharge me R499 to cancel anr because of this, contract has been camceed without the correct advise to upgrade.

Cancelation to be canceled in order for upgrade to be done.

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Replies (1)

Cell C's replyOfficial

01 Feb 2023, 07:15

Dear Sammy

Thank you for contacting Cell C regarding your Cell C account.

Please receive our apologies for the unpleasant experience received thus far,

The matter has been escalated for further assistance, please expect a call from us to assist. Regards
^MN

Cell C's reply01 Feb 2023, 07:15

Official