SK
Sumaya K
1 reviews | Active since Oct 2018
14 Nov 2023, 13:47
Poor communication
Cell C, changes their processes without informing customers. As a customer I have purchased airtime with the knowledge of getting a reward and being able to convert it to dara. To my surprise I call in today and been informed that the reward is only for calls and no longer to convert data I've been a customer for the past 16 years and very disappointed at your processes and communication. Who uses R400 airtime in one day? Ridiculous!
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Replies (2)
Cell C's replyOfficial
14 Nov 2023, 13:56Dear Sumaya Kenny,
Thank you for reaching out to us.
We understand your frustrations, however, it is stated in the T's and C's that the airtime can be used for Calls; SMSs; Data. You can use it as data but not to purchase data.
Regards
Cell C | SM
Thank you for reaching out to us.
We understand your frustrations, however, it is stated in the T's and C's that the airtime can be used for Calls; SMSs; Data. You can use it as data but not to purchase data.
Regards
Cell C | SM
Cell C's reply14 Nov 2023, 13:56
Official
Dear Sumaya Kenny,
Thank you for reaching out to us.
We understand your frustrations, however, it is stated in the T's and C's that the airtime can be used for Calls; SMSs; Data. You can use it as data but not to purchase data.
Regards
Cell C | SM
Thank you for reaching out to us.
We understand your frustrations, however, it is stated in the T's and C's that the airtime can be used for Calls; SMSs; Data. You can use it as data but not to purchase data.
Regards
Cell C | SM
SK
Sumaya K's updateReviewer Update
14 Nov 2023, 14:40No there was no T&C'S. Also the previous process was changed internally without communication to me the customer. This is just a poor response to say refer to the T&C's when your process changed in a week's time. It means that your rewards are not even worth it.
SK
Sumaya K's update14 Nov 2023, 14:40
Reviewer Update
No there was no T&C'S. Also the previous process was changed internally without communication to me the customer. This is just a poor response to say refer to the T&C's when your process changed in a week's time. It means that your rewards are not even worth it.