POOR COMMUNICATION

Good day, my handset was taken in for Screen damage repair Dec 2014. It was repaired under the ADH Claim. BOTH my ADH Claims were used & i wasn't notified. My handset had another screen damage Aug 2015 which i then decided to book my handset in directly at Samsung Brooklyn, for a quicker repair. I was then made aware that i do not have ADH Claim, due to both being used with my first repair done. I received a quote from Cell Clinic of R2062.50 which i declined the quote & i was then liable for the rejection fee at Samsung Brooklyn. If i had known both my ADH Claims were used on my 1st repair, i would have had my phone repaired through my insurance, CellSure. On Friday 23/10/2015 i decided to pay the R250 rejection fee, collect my phone at Samsung Brooklyn and have my phone repaired by C-Surance. Only to find out all handsets have been sent back to Cell Clinic from Samsung. Currently, my handset is not at Samsung Brooklyn nor Cell Clinic. Just pathetic!! Paying for my contract & having no use of my device.