Poor client service on fibre

We use Cell C for fibre connection. They have taken it upon themselves to put us forward for bad debt management processes despite our account being paid by debit order which is up to date. through personal investigation and no effort from Cell C we have learnt that there is a cost (unexplained) but which required cash settlement in 2016. My wife has chased them , rep**** to emails and gone in to their stores to resolve the matter however, they persist with nameless emails. We have been massively inconvenienced and disappointed by the lack of a human approach. FYI: The recent communications follow: From us: Hi there

Please note that I sent a query BELOW and have had NO RESPONSE. I therefore did my own research - by going into a Cell C branch and doing a lengthy phonecall enquiry - and now understand why I owe this money which was due to an error made by Cell C! I WILL PAY THE AMOUNT TODAY. BUT I DO NOT APPRECIATE THE LACK OF RESPONSE AND YET I AM STILL "HANDED OVER". The fact that a Cell C employee put the sim card as a "cash" item which should have been billed to my account is not my fault! It is unacceptable that I have received no explanation despite my enquiry.

I am highly unimpressed with Cell C as a service provider. I will look to change my one and only account with you in the near future.

Regards,

Nicky

---------- Forwarded message ---------- From: Nicky Maree Date: Wed, Feb 14, 2018 at 1:17 PM Subject: Arrears query on account ********** 3 To: **********

Hi there

I have received an email stating that I owe Cell C money but I cannot find where my debit order has not gone through / ie proof. My debit order is R800+ and the money I am being asked for is R425.81. This is unusual as if I owe anything it should be the whole amount I get debited for. Please provide details thereof so I may make payment if I do in fact owe the money. As a matter of urgency please as I have received a letter of 'demand'.

Many thanks,

Nicola Maree

On Tue, Feb 20, 2018 at 5:59 PM, Cell C Collections ********** wrote: Good Day, The above Cell C account refers. Please be advised that your account has been handed over to Blake and Associates. Kindly reply to this email with your cell number in order for one of our consultants to call you regarding payment arrangement. Thank you. Important: Your response to this message must be returned with the account number in the subject line as reflected above for ease of reference and prompt reply. Yours Sincerely Cell C Collections ________________________________________Tel: ********** 290 Email Address: **********

Blake & Associates (Pty) Ltd is a registered debt collector | ********** /03 To view the e-mail disclaimer please click Here