Poor Client Service

After canceling my contract with Cell C last year 2019 May, due to not receiving the service I was paying for and being debited the wrong amount on my FIRST premium. The store manger in Amanzimtoti Galleria, ensured me that everything will be resolved as I was receiving email that they are going to hand me over to lawyers for not paying the cancellation fee. The manager then advise that I will NOT have to pay the fee seeing that the problem was on their side. After going into Cell C Galleria multipel time and sending email after email, I was at ease because the manager said she will take care of everything. Only to find out now, October 2020 trying to apply for my very first vehicle, that Cell C in fact did log a adverse on my name. Being declined for my first vehicle for something that was not my fault, is poor client service. As I work for a Bank myself, i know the process and dealing with exactly the same queries - if the client is not in the wrong how can you negatively affect their profile and future?? I am still waiting to hear from the manager at Cell C Galleria to dispute the adverse on ITC. And just to add, I will not be able to apply for a vehicle for the next 3 months. So thank you for absolutely nothing. I cannot believe that you provide just bad service to your clients.