POOR CELLC SERVICE

For months I have had little to no coverage using my CellC Wifi router. Furthermore, I battle daily getting coverage from my mobile, on the Cell C Network, whereby both calling and data connectivity is extremely changeling. As a result of COVID, I am still working from home, and therefore rely heavily on my network service provider for internet connectivity. Since before the beginning of Lockdown I have been facing connectivity challenges, and for assistance in resolving the issue, I have contacted Cell C’s customer service on numerous occasions. I was repeatedly told it is due to a faulty batch of SIM Cards which were publically released by CellC, and both my cell phone and wifi router sims is most likely part of the faulty batch. I was advised to go into a CellC store and do a SIM Swap for both devices, at a cost of R150 per SIM Swap. I refused to pay for a SIM Swap, due to CellC releasing a faulty batch of Sim Cards. Unfortunately the Cell C Customer Service Centre insisted this amount be payable for the SIM Swap. I escalated this matter further and was advised a technician was sent out to my residential area to check service coverage and reported the coverage and signal is 100% in working order, and I should not have any connectivity issues. This was supposedly a confirmation that the SIM Cards were in fact the problem, and a SIM swap is required. On 6th September, I took my wifi router to the Cell C Clearwater branch to be assessed. I was advised the router needs to be booked in for an analysis and quoted for repair. I questioned why I would need to be charged for a repair as it should fall under the warranty. It was then brought to my attention that the router I was using was from my previous contract prior to my upgrade. I raised the fact that I was not provided with a new router device at the time I upgraded my entire contract, both my mobile and router. I was advised I should have asked for this at the time. I argued this, as the customer service centre consultant should have provided me with one as part of the upgrade process. On 28th September, I was quoted R1285.00 to repair my router, not provide me with a new router but repair it. I refused to pay this amount to repair a router when a new router costs R599. I immediately requested for my router to be returned to the Cell C Clearwater branch for collection. To date I have not received notification advising as to collection of my router device. Due to being totally reliant on my router or cell phone for my job I requested to purchase a new router for R599, I was told unfortunately there is no stock available. In an attempt to continue working, I have inserted my router sim card into another mobile device, but still not able to work as it only picks up sub par 3G coverage. This is negatively impacting my job as I am unable to complete my daily tasks. Work not done equates to loss of money. I am totally dissatisfied with Cell C’s customer service, the level of service is extremely poor. Cell C has no concept of ensuring customer satisfaction, keep existing customers happy to ensure ongoing business. I have requested to cancel my entire contract with Cell C and was advised this would cost me R5999.97, excluding current debit orders. Since taking out my Cell C contract, I have not been a happy customer. I regret the day I signed up with Cell C. Cell C is without a doubt the worst cellular service provider in the country.