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Aphiwe F

1 reviews | Active since Jul 2021

21 Dec 2023, 10:36

Poor CellC service.

24 to 48 hours that I was given inorder to receive my ITC number has elapsed and there is no communication. When I call the CellC customer service they are telling the case is still running. I lost two devices from different service providers. I got ITC number within a couple of hours from the other service provider but CellC is failing even after 48 hours. I can't open a case and claim for insurance without the ITC number. The service it CellC is poor its ****a shop level of service.

0
Replies (3)
Cell C
Cell C's reply21 Dec 2023, 10:42
Official
Dear Aphiwe Fatyela,

Thank you for reaching out to us.
 
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far. 

We have escalated your query, and our Team will make contact with you to assist effectively. 

Regards
Cell C | DA
AF
Aphiwe F's update21 Dec 2023, 14:35
Reviewer Update
You still have not resolved this issue many hours later. I called your client services and spoke to Palesa Motshwening and she is giving me information that contradicting the one I was given at the store. I went to the sore with the phones box, sim kit & everything that was required.They took my ID and made me fill in the blacklisting form and told me I will receive ITC within 48 hours. Here I am still being sent from pillar to post and being told contradicting information. Now I understand why CellC is in declined at the rate it is. After this experience I will never use CellC again in my life.
Cell C
Cell C's reply21 Dec 2023, 14:41
Official
Moses from our Social Media support department has been assigned to your query.

Please do expect a call from him.

Cell C | DA