Poor Cell C Service & Knowledge

Such a poor experience with Cell C - not the first query in the last month but I have gone 360 with Cell C.

Call Centre Staff do not even understand and know the processes and mis-inform clients.

I was upgraded under false terms from the call centre and after escalating to Cell C I was offered the same contract under a higher rate and I opted to cancel my contract with 30 days notice. I was explicitly told my last debit order will be 1 July but to my surprise I was debited on 1 Aug with an amount that double of my usual contract rate.

How is this possible???