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Louwrens C

1 reviews | Active since May 2024

06 May 2024, 15:27

Poor Cell C service and ridiculous authentication process.

I called Cell C to assist me with a sim swap. I spoke to three different service agents. I needed to answer questions to authenticate my account which I did the first two times successfully. The issue was the one time pin didn't go through because I was on my phone and I had to call again to authenticate my account. I decided to call for the third time and recieved absolutely useless service. I failed my authentication (i did the authentication twice successfully) I thought I was going to blow a fuse after the third service agent informed me that I had to wait 24 hours to do authentication. I asked to speak to a team leader and I did. By this time I was furious. Why is it such a hassle to do a sim swap? I told the team leader that the service I received is bs. He said I'm not allowed to cuss and the call is recorded. I still think the service is bs and I will soon end my contract with this company. I requested a premature cancelation. My reason for venting here is to make people aware of the poor service. Do not open a cell c contract. You will be disappointed.

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Replies (8)
LC
Louwrens C's update06 May 2024, 17:49
Reviewer Update
Hi, I think authentication is great. Please tell me how many people remember how long they've been with their bank? A ridiculous question in my opinion. Why do I have to do the authentication three times? I just browsed through the reviews and ratings of cell c. I'm not surprised by the bad ratings. I'll provide the number. Let me just make it clear, I will not renew neither of my contracts which expires next year.
LC
Louwrens C's update06 May 2024, 19:00
Reviewer Update
Ridiculous!!! I just got of the phone with Cell C AGAIN!!! I failed the authentication process??? The questions how much did I pay on my nedbank mortgage???? I answered even though it's a ridiculous question and I had to log into my account to provide this information... What is up with this ridiculous questions???? Never ever ever open a Cell C contract be aware they will make you lose your mind!!!
LC
Louwrens C's update06 May 2024, 19:03
Reviewer Update
It just gets worse. How is this even possible if you need to authenticate that I'm the owner of this account find an alternative way!!! This is absolutely ridiculous. If you read this comment do not open a Cell C contract.
LC
Louwrens C's update06 May 2024, 19:10
Reviewer Update
More than 32000 bad reviews, well that tells you exactly what you need to know. DO NOT OPEN A CELL C contract. Ridiculous authentication process with absolutely ridiculous questions. Funny enough they don't put you through this hell when they want you to open a contract with you or when they need you to renew your contract. Or when they call you and tell you about their special deals because you're a valued customer.
LC
Louwrens C's update06 May 2024, 19:13
Reviewer Update
If you want to authenticate that this is my account why don't you apeak to your cancelations department? They sent me a mail today woth an amount that I have to pay to get out of this contract with the worse service provider in South Africa.
LC
Louwrens C's update06 May 2024, 19:18
Reviewer Update
So funny Cell C starts the message with please accept our sincere apology for the negative experience and then proceeds to disappoint me as a customer for the fourth time today. I've been on the phone with four service agents and one team leader and I still can't do a simple sim swap. DO NOT OPEN A CELL C CONTRACT!!!
Cell C
Cell C's reply06 May 2024, 21:18
Official
We can imagine your frustration. However, you need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C. Please gather the correct information and do expect our call tomorrow. 

Regards
Cell C | NT
LC
Louwrens C's update07 May 2024, 18:56
Reviewer Update
I'm still waiting for cell c to contact me. This is a joke. Again to anyone reading this do not open a cell c contract. You will be disappointed. This is the worst service I've ever received.