1 reviews | Active since Dec 2024
poor cell c service
I feel completely let down by Cell C.
I’ve been a loyal customer for years, renewing my contract with them without hesitation. But now, I’m being treated with zero regard. I sent my phone in for repairs just 10 days after receiving it due to a charging issue. It’s now been over 6 weeks, and not only do I still not have my phone, but I’m also being told I must pay over R5000 for so-called "camera damage" — damage that wasn’t even the reason I sent it in.
Despite multiple attempts to get clarity or assistance, Cell C has ignored my requests. To make matters worse, they continue to debit my account every month as if nothing’s wrong — I’m paying for a phone I don’t even have!
This is completely unacceptable, and I feel my rights as a paying customer are being violated. I’m not asking for special treatment — I’m asking for basic accountability and customer service. Instead, I’ve been met with silence, delay, and now an outrageous bill for damages I didn’t cause.
Enough is enough. I am fed up with the shocking service from Cell C. This experience has been frustrating, unfair, and deeply disappointing — and I will no longer stay silent about it.
Booking number GPJOH485763
This is week 7 now without a phone had to take back my sons phone .Im just giving until tomorrow to tell me whtz happening otherwise u must council that contract will find another elsewhere
Booking number GPJOH485763
This is week 7 now without a phone had to take back my sons phone .Im just giving until tomorrow to tell me whtz happening otherwise u must council that contract will find another elsewhere
I am beyond frustrated with the way this matter has been handled. After 7 weeks of waiting for my phone to be repaired, a phone I had only had in my possession for 10 days. I went into the store, only to find that the issue had not been fixed. The phone is still not charging, which was the original problem when I sent it in.
To make matters worse, I’ve now been informed that my monthly payment will increase due to VAT, although I have not had access to the phone or been able to use the service I’m paying for.
Let me make this clear: I will not continue to pay for a device that your company refuses to repair. I’ve had enough of the back and forth, the delays, the excuses, and the complete disregard for me as a customer.
You now have two options:
Replace the phone immediately with a new, functional device
OR
Cancel the contract and refund every cent I have paid toward it, because I have not been able to use the phone since receiving it.
If neither of these options is honoured, I will escalate this further, through legal channels if necessary, and make it known just how poorly Cell C treats its loyal customers. I am fully prepared to take this as far as it needs to go.
You have one opportunity to resolve this professionally and respectfully. I expect a clear and final resolution — no more runarounds.
Sort this out.
I am beyond frustrated with the way this matter has been handled. After 7 weeks of waiting for my phone to be repaired, a phone I had only had in my possession for 10 days. I went into the store, only to find that the issue had not been fixed. The phone is still not charging, which was the original problem when I sent it in.
To make matters worse, I’ve now been informed that my monthly payment will increase due to VAT, although I have not had access to the phone or been able to use the service I’m paying for.
Let me make this clear: I will not continue to pay for a device that your company refuses to repair. I’ve had enough of the back and forth, the delays, the excuses, and the complete disregard for me as a customer.
You now have two options:
Replace the phone immediately with a new, functional device
OR
Cancel the contract and refund every cent I have paid toward it, because I have not been able to use the phone since receiving it.
If neither of these options is honoured, I will escalate this further, through legal channels if necessary, and make it known just how poorly Cell C treats its loyal customers. I am fully prepared to take this as far as it needs to go.
You have one opportunity to resolve this professionally and respectfully. I expect a clear and final resolution — no more runarounds.
Sort this out.