JS
Juky S

1 reviews | Active since Jul 2016

03 Jul 2018, 10:19

Poor Cell C service

I have cancelled 2 of my contracts which had expired in April 2018. The reason for the cancellation was the poor network in our area, we wanted to move the specific numbers over to Vodacom. End of May Cell C had still deducting a premium after my month of cancellation. I had phone them and according to Cell C my contracts was still active, after explaining myself, they adviced that they will listen to the voice recording in April and phone me back. One of Cellphones screens was damage and I was in urgent need for an upgrade, but Cell C don't cancell the contracts as requested. End of June Cell C still deducting money from my account. I phone them again yesterday.... again the promise to sort this out for me, without any luck.

I'm so fed up.....They don't phone me back, my accounts are still active with them, my cellphone is damage and I can not upgrade cause Cell C is not doing their wor****

0
Replies (5)
Cell C
Cell C's reply03 Jul 2018, 10:22
Official

Good morning Juky

We will ensure that this matter is sorted. Apologies for the poor service.

A team member will contact you.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply03 Jul 2018, 14:31
Official

Thabisile confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,

JS
Juky S's update31 Jul 2018, 11:55
Reviewer Update
Good day, Thabisile assured me that the contracts will be cancelled with emmediate effect. Not even a Manager at Cell C are able to do their work properly. My contracts are still active and Cell C are still deducting money!!!
Cell C
Cell C's reply01 Aug 2018, 11:21
Official

Noted, we will get someone to assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply01 Aug 2018, 11:33
Official

Kindly be advised that Danielle could not get hold of you on your contact number. She confirmed that the billing won’t be affected differently as the contracts were cancelled in the same month.

Regards

Cell C | PN

Best regards,