Poor cell c service
<p>I was contacted by cell c on 18 October becAuse I was due for upgrade. From then until I receive my phone we were talking upgrade. I receive the phone with a new SIM,nano simcard. I called to do a simswap as the new phone uses nano n my old SIM was could not fit. On the same day I received sms saying I have a new contract. I called them talked to a lady called Petunia. She assured me they will call me for Sim swap. A day later stick receive another sms saying I have a new contract. I never said I wanted a contract I wanted an upgrade! I hate it when they shove contracts to our faces. Who should pay for extra contract. When I call customer care they just bluff me but no action is taken! I need an upgrade not new line.</p>
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Replies (6)
Cell C's replyOfficial
04 Nov 2016, 07:30Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Nov 2016, 07:30
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
05 Nov 2016, 22:15Still waiting for the response. in fact I got a miss call from 084140, unfortunately, I could not call back as that is the call centre number. I wouldn't know who called me, the person never bothered to call me again.
's update05 Nov 2016, 22:15
Reviewer Update
Still waiting for the response. in fact I got a miss call from 084140, unfortunately, I could not call back as that is the call centre number. I wouldn't know who called me, the person never bothered to call me again.
Cell C's replyOfficial
07 Nov 2016, 10:36Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Nov 2016, 10:36
Official
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
07 Nov 2016, 10:56I got two contracts with cell c and you have my MTN number as well that is where the agent called me to set up contract as well. but i will wait for this call.
's update07 Nov 2016, 10:56
Reviewer Update
I got two contracts with cell c and you have my MTN number as well that is where the agent called me to set up contract as well. but i will wait for this call.
's updateReviewer Update
08 Nov 2016, 11:10I am glad that cell c attended to my problem and Moses went out his way to resolve my problem. now i have my two original contracts and I have been debited all the data that was in the old SIMcard. now this is what I call excellent quality service.
's update08 Nov 2016, 11:10
Reviewer Update
I am glad that cell c attended to my problem and Moses went out his way to resolve my problem. now i have my two original contracts and I have been debited all the data that was in the old SIMcard. now this is what I call excellent quality service.
Cell C's replyOfficial
08 Nov 2016, 11:35Thank you for providing us with feedback, we will forward your compliment to Moses and his superior.
Have a lovely day further.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Nov 2016, 11:35
Official
Thank you for providing us with feedback, we will forward your compliment to Moses and his superior.
Have a lovely day further.
Regards
Cell C | PN
Best regards,