Poor Cell C service

On Thursday 23rd November a consultant named Pauline from Cell C call me and informed me that my contract can be upgraded as a Black Friday Special. After agreeing to the new contract and listening to all the T&C's she promised that I would receive my new phone and watch either on Friday the 24th November or the latest 27th November. I am still waiting for my phone. After calling Cell C on numerous occasioned and receiving numerous reference numbers, ***, ***,***, ***, ***, ***, ***, ***, ***. Each time I call and request to speak to a manager they are either on the phone or in a meeting and the consultant promise that the manager will call me back. What a load of BS!!! Cell C just don't care. I eventually found out that the deal they offered me was discontinued due to no stock. Then why was I offered this deal???? Not happy at all and await a call from senior Cell C manager.